Refund Policy

Effective Date: June 2, 2024

At Idea Oman, we are committed to ensuring your complete satisfaction. If you are not satisfied with your purchase for any reason, we offer a straightforward and hassle-free refund policy to ensure a smooth and pleasant shopping experience. Please read this Refund Policy carefully.

1. Returns and Exchanges

Return Conditions

  • Products can be returned within 30 days of the purchase date.
  • Products must be in their original condition, unused, with all original tags and packaging intact.
  • Custom-made products or products that have been modified at the customer’s request cannot be returned.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at to request a return authorization.
  2. Packaging: Pack the product you wish to return in its original packaging.
  3. Shipping: Ship the product to the address provided by our customer service team.

2. Refunds

Refund Conditions

  • Once we receive and inspect the returned product, we will notify you via email.
  • If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.

Shipping and Other Fees

  • Original shipping fees are non-refundable unless the return is due to our error (such as sending the wrong or damaged product).
  • The customer is responsible for the return shipping costs unless the product is damaged or incorrect.

3. Product Exchanges

Exchange Conditions

  • If you wish to exchange a product, please follow the same return process.
  • Once we receive the returned product, we will send out the replacement product, provided it is in stock.

4. Damaged or Incorrect Products

Handling Damaged or Incorrect Products

  • If you receive a damaged or incorrect product, please contact our customer service team as soon as possible.
  • We will provide instructions on how to return the damaged or incorrect product and cover the associated shipping costs.

5. Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact us at:

Idea Oman
Address: P.O. Box 123, Muscat, Oman